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Video production pivot portends permanent change

Reprinted from South Florida Business Journal.

While the popularity of videos continues to increase, video and film production during the pandemic has had to overcome major challenges. We’re all familiar with Tom Cruise’s rant about Covid-19 safety rules on the set of “Mission: Impossible 7.” But since March, many marketers have been reaching into their archives, trying to repurpose their library of clips and scratching their heads on how to film their next video.

“March, April and May were scary for us because of lack of business,” said Tim Moore, CEO of Tampa-based Diamond View Studios. “Then we shifted really quickly to work remotely with client Jack Daniels.”

Shooting the liquor product in a variety of virtual locations on an LED screen—instead of traveling to film in front of a real background—set the stage for Moore’s company to conduct more remote shoots.

The pivot to an ‘extended reality’ production

Since then, Diamond View Studios has provided “virtually safe” video production solutions for industries including automotive, entertainment, health care, education and digital events.

“Consumers have already been exposed to this technique in television and cinematic productions such as Lucasfilm’s ‘The Mandalorian,’ but using virtual backgrounds for commercial video production has been around for only nine or 10 months now,” Moore said. “Now it is catching on fast because it literally cuts location-based filming costs in half.”

For decades, states have competed for on-location productions by using film incentives to draw shoots within their borders. But with the ability to provide virtual backgrounds from any part of the world on a screen, marketers don’t have the expense of transporting large products and a plethora of talent to various locations. Instead, photos and video from those locations can provide the backdrop for products and actors in front of the screen in what is sometimes called “extended reality.” And the savings can be even greater than most state incentives offered.

“As a result, it is democratizing film locations,” Moore said.

Here’s an example he shared: Instead of being shipped to and shot in six international locations, two new Mercedes-Benz models ended up at Diamond View Studios for all six shoots.

“They saved huge location expenses and over a month of production time,” Moore said. “They also saved on the alternative green screen technique that can switch out backgrounds—but only with heavy, expensive retouching, especially on shiny subjects like cars.”

By planning to build out its LED screen to 240 feet, the production company is preparing for more “large product” business.

Beach shoots go indoors to extend ‘golden hour’

Moore went on to explain another benefit well known to agencies and clients who depend on weather when shooting, for example, beach scenes.

“Of course, we have zero control over the weather, and we often spend months getting sand out of my equipment after a messy beach shoot,” he said. “However, with this technique, we have lots more control. When people want to shoot on the beach, it’s natural for actors to sweat in the sun, or be impacted by bad weather. But in the studio, we can extend what we call the ‘golden hour’ of shooting to 12 hours and never have to worry about the weather again.”

For small-room scenes, production houses can go to 3D stock sites where you can find hundreds of backgrounds, rendered in Unity or Unreal Engine, that can serve as photorealistic locations. These digital backdrops eliminate set construction costs, time and waste. Moore pointed out that White House sets are built up to 400 times a year. After they are used, they are often torn down and thrown away.

Preparing for these types of shoots is an educational process for agencies and clients. In effect, post-production activities must be prepared before the shoot. This means there are more details that need to be determined early in the process, such as what virtual backgrounds will be used, because they become a permanent part of the film, unlike the traditional green screen that retouches backgrounds after the shoot takes place.

Learnings and techniques span industries

“It’s predicted that, by 2022 or 2023, the hyperrealism and computing power capability will get to the point where even experts may not know whether they are looking at a real scene or a computer generation,” Moore said. “While this is a short-term pivot for us, I believe it will be here for the long run.”

This is just the latest example of learnings from one industry crossing over to another. Now, video gaming rendering engines are providing background art not only for extended virtual videography, but also for new virtual reality meetings platforms.

“There will be increased demand for this type of virtual art,” Moore predicted.

Certainly, “extended reality” video production provides opportunity for marketers in a variety of industries to manage the costs and logistics of capturing compelling footage during a pandemic. It’s an opportunity for all of us to explore new ways of doing things—which is definitely a competitive advantage.

Starmark Earns Top Marcom Honors: 4 Platinum Awards

Starmark earned MarCom’s highest honor—the Platinum Award—for all four of the agency’s Amelia Island CVB campaign category submissions. The MarCom is among the largest, most-respected creative competitions worldwide. Each year, about 6,000 print and digital entries are received from dozens of countries.

All four entries were part of Amelia Island’s Welcome Back campaign from COVID-19, which Starmark developed and implemented.

billboard

Platinum Award: “Integrated Marketing” Category

The fully integrated “Moments” campaign readied the destination to welcome visitors from drive markets throughout Florida and the Southeastern U.S. Starmark developed three concepts, utilizing existing imagery to avoid photo/video shoots during the pandemic. The concepts were user tested to validate the direction, then rolled out via broadcast, out-of-home, print, social and banners. All efforts were driven through trackable landing pages or other trackable channels, such as chat bots.

Platinum Award: “Virtual/Augmented/Mixed Reality” Category

A paid Facebook Augmented Reality portal experience featured 360-degree photos and video that transported people into unforgettable Moments on an Amelia Island vacation.

Platinum Award: “Social Content” Category

A Facebook ChatBot Messenger campaign empowered consumers to converse with the brand and ease their safety concerns. It collected leads via a digital vacation guide offer and assisted visitors with planning/booking on the website. The lead-gen strategy captured data at lower cost conversationally, connecting instantly via Mailchimp newsletter sign-up.

Platinum Award: “Social Ad Campaign” Category

Animated story ads, carousel ads with cinemagraphs, in-feed ads targeting families and couples, and an in-depth Instant Experience ad engaged target audiences dreaming about long-overdue vacations as they scrolled through their feeds.

“Partnering with smart clients like the Amelia Island team, who remain so open to exploring and embracing innovation in their travel space, was such a gratifying experience. We salute their well-earned success and look forward to another rewarding collaboration soon.” Dale Baron, Executive Creative Director at Starmark.

Corporate teams reunite in virtual reality

Reprinted from South Florida Business Journal.

With surveys indicating that close to 50% of companies canceled 2020 holiday parties, combined with the absence of in-person social interaction since Covid-19, how can companies keep up team spirit?

Certainly Zoom and other video platforms have, to a degree, filled the social gap, but there is still a lack of interpersonal communication, particularly the kind of spontaneous encounters people look for at networking events.

This is leading companies to explore the virtual reality space with the new Facebook Oculus Quest 2 headset. In VR, events and meetings are attended not by viewers, but by their avatars. In previous columns you’ve seen references to virtual trade shows, as well as Facebook’s strategic move to lower the price of the Quest 2 to make virtual reality more mainstream and available for personal and business use.

Embracing ‘avatar meetings’

With this move came the enthusiastic invention of VR holiday parties. Employees (presented as avatars) embraced the technology, and had the first chance in months to embrace each other. This has been so well-received it seems to be a harbinger of something that will outlive the virus. It can help companies build community, maintain team spirit and collaborate even more successfully than with video platforms alone.

“While socializing with your team is not a business objective, it is extremely beneficial to the cohesiveness of the team and your corporate community,” says Drew Stone, who recently founded VR events firm Locusium in the Seattle area. “The telepresence VR and its avatars create make everyone feel like they are standing in a team, instead of a little square on a video call. You can actually use your avatar hands, reach for others or other things, and turn around and see the avatar in back of you.”

Employees learn VR basics quickly

One of Stone’s first clients was Ovative Group, a Minneapolis firm for which he threw a virtual reality surprise party for the annual holiday event. Ovative gave each employee a Quest 2 a couple of days before the event, called Shenanigan’s Day, which is dedicated to celebrating co-workers. The group reviewed how to use the Quest 2 for the first time just before the event. Employees were then guided virtually to activity “rooms” to play traditional party games virtually with their avatars. Basketball, flip cup, karaoke, catching up with old and new friends, dancing and singing were all a part of the program.

“Seeing rooms and normal activities recreated in VR was amazing,” according to Maryjane Glynn, a senior manager with Ovative. “We were all learning for the first time in the virtual world together. And, seeing all the things I know and love about our old holiday parties recreated virtually was really cool.”

Use VR to collaborate as well as socialize

Being in a room with your peers is important not only at events, but also to collaborate and solve problems, Stone said. A growing number of VR platforms offer a variety of applications for architects, contractors, recruiting, communications and more. Organizations already immersed in the VR world include the U.S. Department of Defense and major universities, he added.

With hardware costs at an affordable point to move VR into millions of homes, it might soon be time for your firm to explore using VR as another method of expression and connection. After all, this platform offers fresh business opportunities. Not only that, but the change of scenery from video meetings to VR meetings can offer a new outlook, new enthusiasm and motivation to make things happen. Our research and experimentation has shown it to be true in our organization and other companies that are striving to update their connection and collaboration tools.

If we can’t be physically together in a group, VR certainly gives the sense of being together and working more closely — another opportunity for competitive advantage. To see Starmark’s own experiment reconnecting in VR, check out our article and video.

Real reconnection in virtual reality: Starmark’s 2021 company meeting

Our Agile Methodology and two weeks out of the office in the aftermath of Hurricane Irma made our Starmark team more ready than most companies for 2020’s move to all-remote work. And though our work and our workflow had never been better, the one thing that suffered was our team’s connections to one another.

At the end of 2020, we decided to surprise every Starmarker with an Oculus Quest 2 headset and an invitation to a virtual reality holiday get-together in virtual reality, using Spatial. We followed that up two months later with our all-agency company meeting in virtual reality with Engage. It was an experience that changed us all.

Here’s what we’ve learned experimenting with virtual reality

We started our experiment with VR as part of our Innovation Lab’s commitment to trying new things that could solve big business challenges for ourselves and our clients. What we’ve found is that the uses are even grander than we expected. As our President, Jacqui Hartnett, said, “You really don’t get it until you put on the headset.” Here are the big opportunities we see.

You really don’t get it until you put on the headset

Jacqui Hartnett – President, Starmark

VR connects people in a real way

Have you ever just wanted to hug your coworker, look them in the eye or get lost in an hour-long concepting session with your fellow creatives? VR removes those physical barriers in a way that Zoom and other video platforms can’t match. We’re experiencing this first-hand every day now, and it’s liberating.

VR is a productivity and focus tool

Whereas AR and MR only supplement the reality in front of you, VR can actually help you immerse in your work. We’ve been using apps like the aptly named Immersed Virtual Reality to focus on collaboration sessions and individual work. In fact, half of this article was written from within Immersed. In VR. With a real keyboard.

The possibilities for education are endless

From better immersion to more impactful experiential learning experiences, we see huge possibilities for high school and higher education in VR. We’ve written an eTip with a couple of pioneers in the space, and we plan to share a lot more on this topic.

You can truly transport people with VR

We can bring our own team together, even though we’re spread across two coasts. It’s just as easy to bring a curious visitor to a destination from the comfort of her home. Experiences in VR feel more real than a video. They stick with you. And that has huge implications for the travel industry now that millions of new headsets are making their way into homes and offices.

Let’s boldly go, together

We may be ahead of the curve on VR, but you have to trust us when we say that the view from out here is promising. If you’re curious about the role VR could play in your business, get in touch with us. We’d love to share a virtual cafe table with you and talk about where we can go together.

Depositions.com wins Mobile Web Award for Best Legal Mobile Application

Universal Court Reporting and Starmark partnered to launch Depositions.com and the Depositions.com mobile app — a platform to allow attorneys and legal assistants to stream, clip and share videos and exhibits in the cloud.

We are humbled and grateful that our solution has been recognized with this award. — Depositions.com Co-Founder, Russ Adler

This first-of-its-kind mobile video clipping and collaboration platform was awarded the Best Legal Mobile Application award by the Mobile Web Awards. This prestigious win is based on judges’ evaluation of the app’s creativity, innovation, impact, design, copywriting, use of medium and memorability.

“Depositions.com uses state of the art technology to solve a longstanding problem in the legal industry by making video more accessible and usable.” says Depositions.com Co-Founder, Russ Adler. “We are humbled and grateful that our solution has been recognized with this award.”

Custom software to solve a real business challenge

Depositions.com is a purpose-built custom application that offers greater productivity and flexibility to legal professionals. According to Starmark’s Chief Digital Officer, Brett Circe, “Depositions.com is the type of ambitious custom software project we love. We’re solving a real challenge in the legal industry by providing a set of video capabilities and cloud access that attorneys and staff simply didn’t have before.”

We’re solving a real challenge in the legal industry by providing a set of video capabilities directly in the cloud that attorneys and staff simply didn’t have before. — Brett Circe, Starmark Chief Digital Officer

About Depositions.com

Depositions.com offers a seamless preparation and litigation solution legal firms have been waiting for. With Depositions.com, a computer, mobile phone and tablet become perfect partners for collaboration, coordination and better communication — because attorneys always have immediate access to videos, transcripts and exhibits at your fingertips.

Read the story behind the creation of Depositions.com.

About the Mobile Web Awards

For almost 25 years, The Web Marketing Association has produced the annual WebAward Competition, the premier annual website award competition that names the best Web sites in 96 industries while setting the standard of excellence for all website development. The WebAward judges have chosen to split out the mobile sites into a separate competition to recognize the explosive growth and creativity in this space.

Few award programs recognize the individual achievement behind the creation of today’s top web sites the way we do at the Mobile Web Awards. We believe it is important to recognize the people and organizations responsible for developing some of the most effective and best web sites on the Internet today. View the Depositions.com award announcement.

Hitting your target in 2021’s crowded digital world

Reprinted from South Florida Business Journal.

Digital viewing audience numbers just keep climbing. And, while this pandemic will be over someday, online digital audiences will never return to the way they were.

As we look to 2021, here are tips to reexamine some basic assumptions and unlock new ways to make the most of digital marketing efforts.

The right data to hyper-target audiences will be more necessary than ever to control costs in 2021. Your best data must come from your own customers and prospects, but if you don’t have an up-to-date customer database, the most useful data source is your tracking data from online platform self-serving ad managers. It is worth rechecking your setups on platforms such as Facebook for Business and Google Ad Manager, or having an agency do this for you if you are unsure you’re capturing the right data.

Establish ‘always on’ strategies

Even with great hyper-targeting, you still need an “always on” strategy as part of your digital media plan. Pair your lead-generation program with ongoing awareness-building activities to support efforts throughout the entire sales cycle. Also, consider integrating your campaign over multiple platforms. This will not only help with tracking and retargeting, but it will keep you top of mind.

Avoid ‘creative fatigue’

Since viewers are spending more time online, they quickly become bored with the same assets. Campaigns with many variations and strongly branded templates can help you keep their attention. This is such an important factor that both Facebook’s and Google’s advertiser platforms offer automated tools to help you refresh your creative more frequently. Tools like Director Mix from YouTube allow you to use existing photo assets and film clips with subtle variations that better contextually target your audiences. These types of technologies automate variations on current campaign assets without added production costs.

Find new prospects through shared interests

Podcasts have been around for years. But for advertisers with specific audiences nationwide, podcasts offer a big opportunity for cost savings on your media buy. You also save on production costs because most podcasts deliver advertising read by hosts your audience already knows and likes. While especially effective when you want to go online nationwide, many podcast networks also offer the ability to target geographically.

TikTok is not just for kids

Some advertisers may believe TikTok’s audience skews too young for them, but new data shows the 30+ age group makes up nearly 40% percent of its users – and growing. As part of a good “always on” strategy, TikTok can provide a level of awareness not achievable on other platforms. Earlier this year, it established a self-serving ad manager, along with the ability to target by state.

Digital games are not just for guys

Believe it or not, women now make up a greater percentage of the mobile gaming audience than men, and nearly half of all gamers are women. So if you have an “always on” strategy and data that shows this type of online recreation interests your customers, you may want to add it to your list of online media. If you’re not sure, ask your agency to reach out to some popular platforms to determine how your audience overlaps with theirs.

Begin 2021 campaign planning with Agile

Most important, always be ready to pivot. Using Agile Methodology can help you manage a plan involving multiple department leaders, marketers and vendors who all understand where you are going and why. It enables you to change quickly to react to ever-shifting needs.

Building on your proprietary customer data, adopting an “always on” strategy, creating strongly branded and frequently refreshed creative assets, investigating fresh avenues to reach your audience and being ready to pivot are definitely competitive advantages for 2021.

Giving attorneys the power of streaming video, collaboration and productivity in the palm of their hand

Starmark developed an industry-changing—and (spoiler alert) award-winning—mobile app that houses video depositions, video evidence and related files in the cloud to empower lawyers and legal professionals to be more productive on their own terms.

The Challenge

Our client, one of the largest court reporting providers in Florida, already believed in using innovative digital technology. When they reached out to Starmark, they had a specific goal in mind: provide their roster of clients with secure cloud access to their video depositions, transcripts and related files.

Making a Good Idea Great

As the Starmark team developed the Agile Project Roadmap for this project and started to detail the deliverables, it became clear the problem we were solving could extend to court reporting companies and law firms across the country. The client was on board from the start. Together, we architected a Software as a Service (SaaS) solution as a subscription-model platform that can be leveraged by legal professionals nationwide. Thus, Depositions.com was born.

Designed for law firms of any size, Depositions.com makes it possible to upload all types of video—including video depositions and video evidence—as well as transcripts, related files and exhibits, such as documents and photographs. This content all resides securely in the cloud for viewing and sharing within their team. With Depositions.com, users also have the ability to clip video at will in seconds, without needing to hire an outside editor.

Preparing for Launch

As an entirely new product, this new tool needed branding from the ground up. After landing on the name Depositions.com, Starmark developed the brand mark, brand standards, website and other communications for the app, in addition to developing the app itself. To ensure user engagement, the team developed tutorial videos to give users an in-depth guide through key features of Depositions.com, as well as pro-level tips to enhance the user experience.

Off to a Successful Start

Since its launch, Depositions.com has received glowing reviews from users.

Depositions.com is an essential tool that all trial lawyers should be using. There’s no need to store massive GB of deposition videos on your computer or servers.” – Adam Dougherty, Esq., Dougherty Law Firm PA

Depositions.com enables Legal Staff, Paralegals and Lawyers to quickly edit video recorded depositions to create playable video that can be easily viewed or delivered for viewing by adjusters, opposing counsel or witnesses. The platform eliminates the mystery of video editing.” – Gabriel F. Zambrano Esq., Zappitell Law Firm

Depositions.com also recently earned its first award, the 2020 Mobile Web Award for Best Legal Mobile App. These accolades from both the legal and tech industries validate that Depositions.com has achieved its goal of using digital innovation to make preparation and litigation seamless.

Facebook’s Oculus Quest 2 offers big upsides for business VR

Reprinted from South Florida Business Journal.

Facebook is angling for its Oculus Quest 2 VR headset to be more than the must-have gift for gamers this holiday season. The company’s aiming to expose the next generation to the future of business.

At the Facebook Connect conference for developers, the company spent hours talking about the headset’s capabilities to help make business more productive, creative and collaborative. As we’ve all seen over the last several months, the office and meetings of the future will be more virtual than those of the past. And who wouldn’t wish for video meetings to get better at simulating the real thing—or offer something even better?

Emulating Apple

The Quest 2 could claim the same sleek design characteristics as an Apple product. Indeed, it comes in Apple-like packaging, and the setup is just as smooth as you’ve come to expect from a product out of Cupertino. The major departure from Apple’s model is the pricing strategy. Facebook is surely taking a loss on the hardware to gain market share and capitalize on software sales through its app store.

Leveraging the virtual cycle between consumer and enterprise

One Facebook Connect speaker said it was a race to get everything ready for the holiday buying season—and it would seem for good reason. From the unusual portion of Facebook Connect dedicated to business, it’s clear why product managers pointed to the concept of the virtual cycle of apps between consumer and enterprise. Combined with the pandemic malaise of video conferencing, the Quest 2 could usher VR meetings into the mainstream. And it’s hard to argue with the appeal of sending a business-casual avatar to meetings while we stay in PJs at home.

Immersive technology directs focus on work

Another Facebook differentiator is its business focus for VR for personal use and small business. It’s the opportunity to create your own VR office that conforms to your projects and offers whatever virtual screens you need to be your most productive.

Facebook product managers also tout the increased productivity of VR versus video meetings because the immersive technology helps everyone focus on the work. Mark Zuckerberg talked about having VR team meetings on Quest 2, and another project manager recounted hosting a global meeting in VR. In short, Facebook and its new developer community are “reinventing how to get things done.”

I’ve talked about the benefits of VR at trade shows, in the classroom, showing a house or a boat in this column. But there are many opportunities to invent the “next normal” for business encounters, including sales.

It’s not just Facebook

Of course, Facebook isn’t building Quest 2 in a vacuum. There is a growing community of headset and software vendors that can traverse today’s online meeting platforms. For example, Spatial is among the major software that allows for use by multiple platforms and headsets, including Quest 2 and enterprise headsets like Magic Leap and Microsoft’s Hololens.

With a price point and value proposition poised to introduce the Quest 2 into hundreds of thousands of homes this winter, this is the moment where the hardware barrier to VR adoption finally disappears. It’s time to consider how you can use VR to gain new customers or offer better service in a VR environment. What applications and value can you offer to do that? And could your business be more efficient or effective if your staff used VR to stay focused? If that is the case, the future for VR in your business is bright.

In fact, it may be a good idea to buy a Quest 2 to try out the immersive home office—if you can find time between rounds of Beat Saber. Among future competitive advantages, this one could be fun.

Here’s Why You’re Boring: How to Stop Playing it Safe on Social Media

We get it, finding new ways to help your brand stand out from the rest can seem like trying to solve a million-piece puzzle. But just sticking to the standard best practices is not enough when there are new innovation trends popping up every day on social media. So, how do you keep up with the constant ebb and flow of social media marketing? Let’s dive in to find out.

Let’s start by addressing the elephant in the room; You just might be boring, but the first step is admitting the problem exists, right? While you can continue to play it safe with the basics of content branding, there are plenty of easy ways to spice up your social game.

Don’t Slack on Copywriting

The main ingredient every company needs when strengthening their social branding is exceptional copywriting. This is where you have the opportunity to show the world what makes your brand unique. According to Facebook for Business, the average person spends only 1.7 seconds on a piece of content before continuing to scroll through their feed, so creating content that immediately captures the viewer’s attention should be top priority.

Here are a few essential tips for writing copy that stops scrollers in their tracks:

  • Represent your brand in a way that is straightforward. Define yourself through your copy by depicting the brand’s core characteristics and essence.
  • Don’t be basic. If you feel that your copy is becoming too generic, turn it into something more personalized towards your brand while still conveying the same message.
  • Pathos, pathos, pathos. Write something that will resonate with your audience and possibly trigger an emotional response. Appeal to the reader with content that gives them a sense of nostalgia, joy or even frustration.

Capture Attention with Unique Posts

They say “a picture is worth a thousand words,” but in the renaissance of social media, imagine what your post would be worth given all the possibilities and creative freedom we’re given today. In order to separate yourself from the millions of posts uploaded on a daily basis, brands have to start thinking outside the box with how they present themselves on social media.

Try some of these simple tips to give your creative content a boost:

  • Experiment with posts. Create variety within your feed by using different types of content such as boomerangs, infographics, videos, reels, cinemagraphs, stories, or carousels. (Pro Tip: Instagram’s algorithm presents carousel posts twice as often to a viewer’s feed compared to single image posts, therefore doubling their potential engagement.)
  • Utilize image and video editing tools. While most social platforms already have editing capabilities, these free/low investment tools will dramatically enhance your branding by enhancing the quality and appeal of your posts.
    • Adobe Premiere Rush: Great for creating high-quality videos with easy edits on the go
    • Splice: Easy to use video editing app that creates customized, professional-looking videos
    • Canva: Editing tool for all things creative that provides limitless possibilities for users
    • Adobe Lightroom: Photo editing software that allows you to capture, edit and share photos in one place
    • Unfold: Story editing app that provides users with a variety of templates and editing tools
    • VSCO: Photo editing app that uses preset filters and editing tools
  • Create a foundational branding style. Once you have found the right tools for your brand, start developing a unique style that speaks to your overall messaging.

Just Be Yourself (Seriously!)

We know it sounds cliche, but the most important aspect of creating content that most brands sadly neglect is to simply be authentic to your viewers:

  • Experiment. We often forget that when we are in the beginning stages of building a brand’s social media presence, the stakes are usually fairly low. So, why not exercise your creative freedom? Test out a variety of different styles, formats and methods of representing your brand and just see what sticks with your audience.
  • Make it your own. Take note of what works from a best-practices standpoint and make it unique to your own brand.
  • Be human. These days, authenticity on social media is extremely rare and viewers are tired of the overplanned scripts and elaborate sets. Sometimes the best content is created on the fly, so try and capture candid moments within your brand. (Discover more on brand authenticity in our recent article, 3 Marketing Tips You Can Learn From TikTok.)
  • Share what YOU know. Consider topics that you’re truly interested in as a brand and create pillars to plan what insights you should discuss with your audience. (Learn about the benefits of brand personalization in our recent article.)

Let’s Recap

To begin creating a killer social branding strategy that will give you a competitive edge, start with these three major takeaways:

  • Create copy that stops scrollers in their tracks.
  • Create a one-of-a-kind branding style with editing tools and posting methods.
  • Be true to your brand by staying authentic.

By following these simple tips and being committed to your quality of content, there is nothing that will stop your brand from surpassing the competition and reaching its full potential with social marketing.

Shake our stARglobe to see what marketing goals you’ll accomplish in 2021.

Goodbye magic 8 balls, hello AR! Whether a big award-winning campaign or a huge celebrity endorsement is in store, the stARglobe knows all. Please use your phone to activate the augmented reality experience on Facebook or Instagram. Just give it a tap and find out what you can look forward to.

GIVE IT A TRY

 

Cash in on pent-up demand

Reprinted from South Florida Business Journal.

Businesses that are surviving the pandemic should ask the question: What will my customers want or need after this crisis subsides?

While industry associations may have research on recent changes in customer or client behavior and preference, the best source to answer this question is your own customer base. And, while your main question may relate to your current offerings, others can explore barriers and potential incentives that could help influence how you communicate with your customers in the near term.

As an example, we reached out to marketers in a variety of industries. We asked what they missed the most since Covid-19 restrictions were instated, and what they would want to do once everything has reopened.

We also wanted to know what had changed, in terms of their buying habits and preferences.

Of those who responded, nearly 70% were working from home, 20% on-site and the rest retired or furloughed. Overall, we gained some interesting insights about what may guide their future plans and purchases.

‘We gotta get out of this place’

Venturing out of state is the first thing these marketers want to do as the pandemic subsides. Most hoteliers have been reporting a majority of visitors from within a 100-mile radius, but our survey shows that a large portion of respondents want to get out of state. More than half want to travel to Europe or the Caribbean.

Among respondents, there was no crisis in confidence in flying or staying in hotels. These were the travel arrangements of choice. When asked how they would travel, less than 20% chose their own personal vehicle or a vacation rental property.

The respondents said they would feel most comfortable in places and communities that stressed mask wearing and following safety standards. While this may not be a surprise, it stresses the importance of community and industry safety standards for inspiring travelers to venture out.

‘And they’re always glad you came’

Restaurants and bars that are poised to reopen should plan for a resurgence of business. Keeping in touch with customers and takeout or delivery services helped many business owners squeeze by in these tough times.

However, our survey showed that the majority of respondents are missing happy hour, dining indoors and places that offer food they can’t make at home. Dining by the water, dinner parties with friends, coffee shop breakfasts, private clubs and business luncheons were among the types of gatherings desired soon.

‘You’ll be back, soon you’ll see’

Other places and event experiences that our respondents are putting on their post-pandemic wish lists are going to concerts or performing arts events. The arts have suffered a great deal during the pandemic, with fewer actual programs and a reliance on government funding, foundation and benefactor donations to host virtual art events. These organizations are on the comeback lists of more than half of our respondents. Spa visits, cruises and sporting events also ranked high.

‘I feel a change in the air’

Some experiences during the pandemic have opened our respondents’ eyes about their hectic lives. And, some businesses have found ways to make their customers’ lives less hectic by streamlining delivery of their products and services. The success of streaming movies, grocery delivery, subscription services and substituting hotel room keys with app-based keys show the benefit of such service improvements.

Knowing what your customers want and need after the pandemic may or may not change your product/service mix, but it can help you message or deliver in ways that encourage customers to come back quickly and build long-lasting relationships — definitely a competitive advantage.

Amelia Island “Moments” Campaign Brings Home SMARTIES Awards

The Amelia Island Convention & Visitors Bureau was awarded two esteemed 2020 SMARTIES Awards, the world’s first marketing award recognizing innovation. Presented by the Mobile Marketing Association (MMA), one Silver SMARTIES X Award and one Silver SMARTIES North America Award go to the Amelia Island “Moments” campaign in the AR/VR and Pivot Marketing categories.

The entries were part of the destination’s Welcome Back campaign from COVID-19, which Starmark developed and implemented. We refreshed their campaign assets, crafted strategic messaging and deployed new technologies. Fully integrated, the “Moments” campaign was able to sustain visitation and economic growth for local businesses, vacation rentals and hotels.

“My team and I are delighted that this campaign was honored on a global scale. Amelia Island continues to push the envelope in the travel space, and we are very grateful that Starmark has helped us innovate on a whole new level, especially this year.” — Amy Boek, Chief Marketing Officer at the Amelia Island Convention & Visitors Bureau

About the SMARTIES X Awards

The SMARTIES X Award is the highest achievement across the globe honoring and awarding outstanding innovation resulting in significant business impact for brands, agencies, media companies and technology providers. A highly competitive and coveted award, SMARTIES X was only awarded to three entries in the world in the AR/VR category in 2020. Winners are among the best in the modern marketing community: Gold in the AR/VR category went to the LA Rams, while Gold for Pivot Marketing went to Cadillac.

“We are particularly proud of our latest win. It was so rewarding to help Amelia Island take 2020 into their own hands and come out on top.” – Dale Baron, Executive Creative Director at Starmark

About Amelia Island

Located just off the coast of northeast Florida, Amelia Island is easy to reach, but hard to forget. With 13 miles of beautiful beaches, abundant native wildlife, and pristine waters, this barrier island has long been a beloved destination for visitors and residents alike.

Starmark is thrilled with this distinction and our Amelia Island partnership. We are excited to create more mobile-friendly campaigns and lead-gen strategies for the destination in the future.